Go88 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the go88 Privacy Policy. This document explains in a transparent and detailed manner how the go88 platform — operating through the official website go88-khelo.net — collects, stores, uses, and protects your personal information as a registered member or visitor to our platform.

Go88 understands that privacy is more than just a technical or legal matter — it is the foundation of trust between you and us. Many go88 members who use our platform for Live Casino, Sports Betting, slots, and e-sports entrust us not only with their time and money, but also with sensitive personal information. We regard that trust as our most important responsibility.

This Privacy Policy applies to all services provided by go88, including but not limited to Live Casino games such as baccarat, blackjack, roulette, and Dragon Tiger, slots, Sports Betting on the Malaysia Super League and EPL, e-sports betting on Mobile Legends and DOTA 2, the go88 VIP programme, and all our communication channels including live chat customer support and WhatsApp.

This Privacy Policy should be read together with go88's Terms and Conditions and our Responsible Gaming page for a comprehensive understanding of how we operate and protect the interests of our members.

Go88 only collects data that is genuinely necessary to provide you with a safe, fair, and high-quality service. The following are the categories of data we collect:

Personal Identification Data

• Full name as it appears on your official Malaysian identification document (MyKad or passport).
• An active Malaysian phone number — used as your primary account identifier and for service communications.
• Email address (if provided during registration or updated at a later date).
• Date of birth — for age verification purposes. go88 does not accept members under the age of 18.
• Identity documents (MyKad/passport) where requested during the identity verification (KYC) process for withdrawals exceeding certain limits.

Financial & Transaction Data

• EWallet account details registered for deposits and withdrawals — Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow.
• Bank account details for withdrawal processing via FPX — including the bank name (Maybank, CIMB, and others) and the account number required for the transfer.
• A complete history of all deposit, withdrawal, and betting transactions in your go88 account.
• Go88 does not store credit or debit card numbers directly — all card processing is handled entirely by PCI-DSS certified third-party payment processors.

Usage & Technical Data

• Your device's IP address when accessing the go88 platform.
• Device type, operating system, and web browser used.
• In-platform activity logs — games played, bets placed, session duration, and navigation actions.
• Country-level location data derived from IP addresses for geographic compliance purposes.
• Cookie information and session identifiers generated during use of the go88 platform.

Go88 collects your personal data through several different channels throughout your use of our platform. Understanding these methods helps you make more informed decisions about the information you share with us:

• During Account Registration: When you first create a go88 account, you provide basic details such as your phone number and password. Additional information may be requested at a later stage for verification purposes.
• During Platform Use: go88 automatically records your activity on the platform — games played, bets placed on live casino baccarat or Mobile Legends e-sports betting, and interactions with platform features.
• During Financial Transactions: When you make a deposit via Touch 'n Go, GrabPay, DuitNow, Maybank2u, or CIMB Clicks, the transaction information required to process your payment will be collected and stored.
• When Contacting Customer Support: All communications you have with the go88 support team via live chat, WhatsApp, or email are recorded for staff training purposes and future complaint resolution.
• Via Cookies & Tracking Technologies: The go88 platform uses cookies and similar technologies to remember your preferences, maintain your login session, and analyse how you interact with the platform's interface.
• From Third-Party Sources: In certain circumstances involving identity verification or fraud prevention, go88 may obtain information from payment processors or third-party identity verification services that we have carefully selected.

Go88 uses the personal data we collect solely for legitimate purposes directly related to providing our services to you. The following are the primary purposes for which your data is used:

Go88 Service Operations

• Creating and managing your go88 account, processing secure logins, and maintaining your account records.
• Processing your financial deposits and withdrawals accurately and promptly to your Malaysian eWallet or bank account.
• Providing access to all Live Casino games, slots, Sports Betting, and e-sports betting available on the go88 platform.
• Managing your go88 VIP programme, including reward points calculation, tier upgrade eligibility, and delivery of exclusive rewards.
• Providing effective customer support and resolving any complaints or disputes you raise.

Security & Compliance

• Detecting and preventing fraud, money laundering, and any activity that violates go88's Terms and Conditions.
• Fulfilling legal compliance obligations under Malaysia's Personal Data Protection Act 2010 and other relevant legislation.
• Conducting identity verification (KYC) checks required for withdrawals exceeding certain limits.
• Maintaining audit records required by go88's operating licence.

Platform Improvements

• Analysing usage patterns in aggregate (not individually) to identify ways to improve the go88 platform's interface and user experience.
• Testing and rolling out new features more relevant to Malaysian players, based on usage data.
• Optimising the platform's technical performance to ensure a smooth Live Casino streaming and e-sports betting experience on Malaysia's 4G networks.

Service Communications

• Sending you important account-related notifications such as deposit confirmations, withdrawal status updates, or security alerts.
• Notifying you of changes to go88's Terms and Conditions or Privacy Policy that affect you.
• With your consent, sending you information about go88 promotions and offers that may be of interest to you based on your usage activity.

Go88 does not sell or commercialise members' personal data to any third party. However, in the course of delivering our services, there are certain situations where we need to share some of your information with trusted parties:

• Payment Processors: The transaction information required for processing is shared with Malaysian eWallet and online banking providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) to process your deposits and withdrawals. All payment processors used by go88 are bound by strict confidentiality agreements.
• Game Providers: Leading casino software providers such as Evolution Gaming, Pragmatic Play, and Microgaming may receive game session data necessary to technically operate those games. This data does not include any personally identifiable information.
• Identity Verification Services: For KYC processing, go88 may engage certified third-party verification services that are subject to strict data processing agreements.
• Law Enforcement Authorities: go88 will disclose the required information to the police, public prosecutor, or other Malaysian authorities when required to do so by a valid court order or applicable Malaysian law.
• Professional Advisors: Lawyers, accountants, or auditors involved in go88's business operations may be granted limited access to relevant data, and all are bound by professional confidentiality obligations.

Go88 continuously invests in cybersecurity infrastructure to ensure the personal data of all members is protected to the highest practicable standard. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and go88's servers are encrypted using TLS 1.3 protocol with 256-bit key length — the same standard used by leading financial institutions.
• Data at Rest Encryption: Sensitive data stored in go88's databases is also encrypted at rest using industry-recognised encryption algorithms.
• Two-Factor Authentication (2FA): go88 provides a two-factor authentication option for account login — an additional security layer that is strongly recommended for all members.
• AI-Powered Fraud Monitoring: go88's fraud detection system analyses transaction patterns and account activity in real time to identify suspicious behaviour before it affects your account.
• Regular Penetration Testing: go88 conducts regular security assessments, including penetration testing carried out by independent cybersecurity firms, to identify and patch any vulnerabilities in our systems.
• Internal Access Controls: The principle of least privilege is enforced — go88 staff are granted access only to the data strictly necessary for their role, and every access event is automatically logged.
• Secure Data Centres: go88 data is stored in data centres that meet stringent physical and cybersecurity standards, backed by comprehensive redundancy and disaster recovery systems.

While go88 takes all reasonable steps to protect your data, no security system can guarantee absolute protection in an online environment. You also play a role in keeping your go88 account secure — use a strong password, never share your login credentials with anyone, and contact go88 support immediately if you suspect unauthorised access to your account.

The go88 platform uses cookies and similar tracking technologies to enhance the user experience and to support essential platform operations. Below is an explanation of the types of cookies we use and their purposes:

Essential Cookies

These cookies are essential for the basic operation of the go88 platform and cannot be disabled. They include login session cookies that keep you signed in while using the platform, and security cookies that help protect your account from unauthorised access.

Preference Cookies

These cookies help go88 remember your settings and preferences — such as your preferred language, display preferences, and any platform settings you have customised. This ensures a more personalised experience every time you use the go88 platform.

Analytics Cookies

Go88 uses aggregated analytics data to understand how members use our platform — which pages are visited most, which games are most popular, and where users encounter difficulties. This data is used collectively and is not intended to identify any individual.

As a go88 member subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding the personal data go88 holds about you. We respect these rights in full:

Go88 does not retain your personal data for longer than is necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally.

• Identity and account data: Retained for the duration of your active account, plus 5 years after account closure to address any complaints or claims that may arise.
• Financial transaction records: Retained for 7 years as required by Malaysian financial and anti-money laundering legislation.
• Betting history: Retained for 5 years for dispute resolution, game fairness auditing, and go88 licence compliance purposes.
• Customer support communication logs: Retained for 3 years for reference purposes, service improvement, and complaint resolution.
• Technical data and system logs: Retained for 2 years for security and internal analytics purposes.
• Cookie data: Retention periods vary by cookie type — from the current session (session cookies) to a maximum of 12 months (preference cookies).

The go88 platform may contain references or links to third-party platforms or services in certain contexts — for example, information about esports tournaments such as MPL Malaysia or ESL One that are broadcast on external streaming platforms. go88's Privacy Policy does not apply to those third-party platforms.

Go88 is not responsible for the privacy practices or content of any third-party websites or services. go88 encourages you to read the privacy policy of any third-party platform you visit before providing them with your personal information.

The go88 platform is intended solely for individuals aged 18 and above. go88 does not knowingly collect, store, or process any personal data from individuals under the age of 18.

All prospective members are required to confirm that they are 18 years of age or older during the registration process. Should go88 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your child under the age of 18 has registered a go88 account or provided us with personal data without your knowledge, please contact go88 support immediately at support@go88-khelo.net for assistance.

Go88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable Malaysian law, or the way we deliver go88 services.

When material amendments are made to this Privacy Policy, go88 will notify members through one or more of the following methods:

• A prominent notice displayed on the go88 platform's main page at your next login session.
• In-account notifications on go88 informing you of key changes and requesting your acknowledgement.
• Email notification to your registered address for amendments that significantly affect your rights.

The effective date of any amendment will be stated at the top of this page. Continued use of the go88 platform after that date constitutes acceptance of the updated Privacy Policy. Older versions of the go88 Privacy Policy are available upon request through our customer support team if needed for reference.

If you have any questions, concerns, or requests relating to this go88 Privacy Policy or the way we handle your personal data, the go88 team is ready to assist through the following channels:

• Live Chat: The fastest way to get an immediate response — available 24/7 directly within the go88 platform. All our support agents are Malay-speaking and trained to handle privacy-related enquiries.
• WhatsApp: Contact the go88 support team via WhatsApp for privacy enquiries that require a more detailed discussion. Response times are typically between 5 and 15 minutes.
• Email: For privacy enquiries requiring an official written response or data rights requests, please email support@go88-khelo.net. go88 will respond within 5 business days.

When contacting go88 regarding privacy matters, please clearly state the nature of your request (for example: data access request, data correction, or privacy complaint) and provide sufficient account verification details so that we can process your request securely and accurately.

Go88 is committed to addressing all privacy enquiries seriously and professionally. Every privacy complaint submitted will be thoroughly investigated, and you will be informed of the outcome within a reasonable timeframe.